Lotusgifts – Shipping Policy

At Lotusgifts, we are dedicated to ensuring your unique, handcrafted gifts reach you in a timely and secure manner. Please review our shipping process and timelines below.

1. Order Processing Time:

• Standard Orders: Our standard order processing time is 1-2 working days.
• Customized Orders: Orders containing customized products are specially made to order. Please allow 7-8 working days for these orders to be processed. If a different processing time is anticipated for your specific customized order, this will be communicated to you directly (e.g., via email).
• Working Days: Our working days are Monday to Saturday. We do not process or ship orders on Sundays or on Public Holidays observed in India.

2. Shipping & Delivery:

• Dispatch Notification & Tracking: Once your order has been processed and dispatched, you will receive a shipping confirmation with tracking details via Email, SMS, or WhatsApp. This will include an Expected Delivery Date and a link to track your parcel’s journey.
• Estimated Delivery Time: After dispatch, the estimated transit time for your order to arrive is typically 7-9 business days. Please note that “business days” for transit refer to Monday-Friday and exclude weekends and public holidays in the transit and destination countries.
• Courier Partners: We partner with reputable national courier services to deliver your orders. Our partners include:
  • Shiprocket
  • Delhivery
  • Amazon
  • Bluedart
  • DTDC

3. Shipping Costs:

• Shipping costs are calculated automatically at checkout based on the total weight of your order and your delivery destination.
• You will be able to see the final shipping cost before you complete your payment.

4. International Shipping – Important Information:

• Customs, Duties, and Taxes: Your order is being shipped from India. Please be aware that international shipments may be subject to import taxes, customs duties and/or fees levied by the customs authorities of the destination country. These charges are separate from your payment to Lotusgifts for the merchandise and shipping.
  • The recipient of the shipment is the importer of record and is solely responsible for all such import fees, taxes and duties.
  • Lotusgifts has no control over these charges, nor can we predict what they may be. Customs policies vary widely from country to country.
  • We strongly recommend that you contact your local customs office for further information on potential charges before placing your order to avoid any unexpected costs.

5. Address Accuracy:

• To ensure timely delivery, please provide a complete and accurate shipping address, including any necessary apartment, suite, or unit numbers, and a valid phone number.
• Lotusgifts is not responsible for delays or non-delivery of orders due to incorrect or incomplete addresses provided by the customer.

 

6. SELF PICK-UP

Processing time for Self Pickup orders is 1-3 working day

Working days don’t include Sundays and Public Holidays.

Once items are ready for pickup, the customer will be informed about the same.

Request you to call on +91 7042477200 or Email- cs@lotusgifts.in before scheduling pickup.

7. Questions About Your Shipment:

If you have any questions regarding your shipment, tracking or our shipping policy, please do not hesitate to contact our customer support team:

 

• Email: cs@lotusgifts.in
• Support Phone: +91 7042477200